Terms & Conditions

TERMS AND CONDITIONS

By making a payment and placing an order with Dell Book Publishing, you confirm that you have read, understood, and agreed to the terms outlined on this page. These terms form a legally binding agreement between you (the “Client”) and Dell Book Publishing regarding all services provided.

100% Original Work Guaranteed

We deliver original, plagiarism-free content with every order. A Copyscape report may be provided upon request to help verify originality (please note that Copyscape does not scan text embedded within images or videos). If you would like additional verification using premium plagiarism tools, you are welcome to conduct those tests independently. Our team takes great care to craft content tailored to your brief and requirements.

Full Ownership of Delivered Content

Upon completion and delivery of your project, full rights and ownership of the final content are transferred to you. You may publish, modify, distribute, or use the content as you choose. No attribution to Dell Book Publishing is required.

Data Protection & Privacy

We value your privacy and take reasonable steps to protect your information. Secure SSL protocols are used to safeguard data submitted through our website. We do not store sensitive payment information (such as credit card or banking details) after a transaction is completed.

Use of Cookies

Cookies help us improve user experience by analyzing site usage, performance, and functionality. We may use trusted third-party analytics tools for reporting and insights. We do not sell your personal information or share it for purposes other than website performance analysis and service improvement.

Image Usage Policy

We do not use copyrighted images without proper licensing. When needed, we may recommend royalty-free resources or provide guidance on obtaining licensed imagery. You may also supply your own images and assets.

Limitation of Liability

Dell Book Publishing is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services. We do not guarantee uninterrupted access, error-free operation, or that content will be free of viruses or other harmful components. By using our services, you acknowledge that Dell Book Publishing cannot be held responsible for external losses, including reputational or business-related outcomes.

Refunds & Cancellations

Once an order is confirmed and work has started, cancellation requests or refunds due to a change of mind are not accepted. Refunds are considered only in limited circumstances, such as substantial failure to meet agreed deadlines (without client-caused delays) or delivery that materially deviates from the documented scope.

Refund Policy

If your refund request qualifies under this policy, the following terms apply. If you have questions, please contact our support team before submitting a refund request. Refunds are processed under the guidelines below:

  • Orders over $15,000 (if approved for a refund) will be returned in monthly installments of $5,000.

Full Refund Cases

You may be eligible for a full refund if work has not started, or if the delivered work clearly fails to meet the documented scope. Before a refund is considered, we may offer revisions and/or internal reassignment to ensure the project aligns with the agreed requirements.

Change of Mind

  • Refund requests made within 1 hour of order placement may be considered, subject to a 60% processing fee.

Unsatisfactory Delivery

  • Refunds may be requested if the project does not meet core requirements after multiple reasonable revision attempts.
  • As an alternative to a refund, clients may choose a future service credit (e.g., equivalent-value free pages), where applicable.

If no resolution is reached after these steps, a partial refund may be offered based on the work completed and mutual agreement.

Refund Timeline

  • All refund requests must be submitted within 120 days of final delivery.
  • Clients are responsible for tracking this deadline.

Non-Refundable Cases

  • Minor issues (such as small typos or minor technical adjustments) do not qualify for full refunds.
  • Delays or project disruptions caused by the client are not eligible for refunds.
  • Refunds will not be granted solely due to subjective preferences regarding tone, style, or creative direction.
  • For publishing/marketing services, no refund will be issued if the required access (e.g., Amazon KDP, advertising accounts, or social media credentials) is not provided.

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